Klarna is suing customers to recover $130 million! Understand the impact of buy now pay later debt, credit scores, and debt ...

Klarna CEO Sebastian Siemiatkowski previously said its AI assistant was already doing the work of 700 full-time customer service agents.

Klarna's CEO, Sebastian Siemiatkowski, believes artificial intelligence is capable of doing all our jobs. His new chatbot is more reserved. The Swedish fintech company, known for its buy now, pay ...

Klarna customers aren’t paying off their loans. Company enlists AI-generated CEO to break the bad news Customers are explaining why they aren’t paying off their debt.

Klarna CEO Sebastian Siemiatkowski recently warned that AI could very well trigger a global recession. Critics are now pointing out last year's Klarna layoffs.

Klarna Reverses AI Customer Service Overhaul Klarna is inviting human workers back to its customer service division after AI takeover last year.

Nift, the gift platform, today announced that it has partnered with Klarna, the AI-powered payments and commerce network, to further enhance and personalize the Klarna customer experience through ...

Klarna CEO Sebastian Siemiatkowski has announced plans to beef up its human customer service team after artificial intelligence replaced 700 workers.

Klarna claimed that AI chatbots were handling two-thirds of customer service conversations within their first month of deployment and went on to claim that AI was doing the work of 700 customer ...

Klarna's net losses for the first quarter reached $99 million, almost double the $47 million it lost during the same period a year earlier.

Klarna Group Plc Chief Executive Officer Sebastian Siemiatkowski said his company saved around $2 million after it severed ties with Salesforce Inc. in favor of data tools it built using ...

Siemiatkowski revealed to Bloomberg that Klarna is once again hiring humans so customers will always have the option to speak to a real person when they require customer service.