Klarna is suing customers to recover $130 million! Understand the impact of buy now pay later debt, credit scores, and debt ...

Then, in the early 2010s, yet another form of delayed payments began to pop up everywhere. Buy Now Pay Later, or BNPL, was first offered by fintech companies like Affirm, Afterpay, and Klarna.

Klarna customers aren't repaying their loans, according to Q1 earnings reports. ... Klarna customer credit losses from failing to repay loans rose to 17% in Q1 of 2025.

Klarna CEO Sebastian Siemiatkowski has announced plans to beef up its human customer service team after artificial intelligence replaced 700 workers. The “buy now, pay later” company’s use ...

Klarna has said that the company’s chatbot does the work of 700 customer service agents and that the bot resolves cases an average of nine minutes faster than humans (under two minutes versus 11).

Klarna Bank AB pared losses in the fourth quarter and said it’s on track to make a profit by this summer, as more of its growing customer base paid back their debts while the firm’s cost ...