Of respondents, 47% used a physical OMNY card at least some of the time, and 58% used a digital wallet/phone, the study found. Forty-three percent of respondents reported alternating between multiple modes of tapping — for example, occasionally using both an OMNY card and a physical credit card.

The MTA hasn't yet released the results of its spring customer survey, but gave CBS News New York an early look. The agency says 84% of subway riders and 87% of bus riders were satisfied with OMNY. "I have no problem tapping. It works perfectly fine for me," New Jersey resident Leo Ross said.

The MTA says it’s moving ahead with retiring the MetroCard and fully switching to its tap-and-go OMNY system by the end of the year, even after a report from an independent watchdog found that nearly three out of four people who have switched to OMNY have had problems with it.