RBS unveil their "digital human" Cora in this digital illustration who will be used to answer customers' basic banking questions during a pilot the bank are running in London, Britain, February 21, ...

Swedish retail bank Swedbank has employed an automated virtual assistant to improve services for online customers. Developed by US-based Nuance Communications, the assistant, Nuance Nina, answers ...

This story was delivered to BI Intelligence "Fintech Briefing" subscribers. To learn more and subscribe, please click here. RBS subsidiary NatWest has announced that it will continue testing an ...

LONDON (Reuters) - A life-like avatar called Cora is being put through her paces by Royal Bank of Scotland, helping customers with basic queries and giving its digital banking drive a more human face.