SCOTTSDALE, Ariz., March 23, 2018 (GLOBE NEWSWIRE) -- Liveops, Inc., the leading provider of on-demand virtual call center services, today announced that it has launched an industry assessment to ...

Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...

At a time when commerce is increasingly conducted digitally, consumers still expect call centers to deliver timely and trustworthy customer service when they need it. However, a new TransUnion report ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Analyzing the performance of your call center can allow you ...

Use our comprehensive contact center pre-hiring assessment checklist to ensure you hire agents that are a good fit for your business. Customer satisfaction is the highest priority in a contact center.

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...