A pair of audits from the Pittsburgh and Allegheny County controllers on Wednesday recommended increased staffing for the ...

New data from Ambs Call Center shows how missed calls cost SMBs thousands annually and offers strategies to recover lost revenue and customer trust. By quantifying these losses, we’re showing business ...

Remote call center workers start their day not when they turn on their computers, but when they load the first program they ...

The Y Combinator-backed startup, called Aurelian, is building an AI voice assistant to help fill in the gaps for 911 call ...

Proposed response says the county won't implement the grand jury's recommendation to form a Sheriff's Office oversight ...

Aurelian isn’t the only AI startup tackling non-emergency calls. Hyper, which raised a $6.3 million seed round, came out of ...