TwistedSifter on MSN

Call center worker lauded for her skills was asked to change her voice, but supervisor didn’t give details and she is fuming

How dare you.
Hosted on MSN

Call center worker tried to suggest a quick solution, but the customer took a while to understand what she was explaining

Some problems have really simple solutions. The following story involves a woman who works in a call center. She encountered a customer having a problem with his prepaid card. She suggested a really ...
Becker's Hospital Review

ACA call center employees struggle with higher deductibles than American average

Amid this year’s open enrollment period, call center workers who help Americans navigate ACA coverage options are struggling with their own coverage. A report from the Communications Workers of ...
Marketplace

Will AI replace call center workers?

This story was produced by our colleagues at the BBC. The benefits and drawbacks of artificial intelligence are increasingly in the spotlight as AI creeps into more and more parts of our lives. One of ...