While call centers are critical to consumer businesses, many organizations still perceive them as cost centers. They have to dedicate a part of their call center budget toward non-revenue-generating ...

During a council work session on Tuesday, Austin's mayor and city council members spent a little over three hours listening ...

Construction has begun on a project that will significantly expand Vestal's 211 Resource Center, tripling the space's office size.

A critical component of customer experience is to ensure that customer calls are answered in a timely manner. If the customer service line is down or if agents aren't available, customers become ...

Small businesses need an easy way to manage calls, messages and customer interactions, and they’d prefer to do it from a single interface instead of juggling multiple systems. GoTo Connect Contact ...

AI success depends on whether enterprise data is ready, reachable, and close enough to the workloads that need it. In this eSpeaks episode, Dell Technologies’ Vrashank Jain explains why fragmented ...