Role playing can be a very effective way to help employees learn how to deal with various types of conflict. By acting out their responses in a relatively risk-free environment, employees can test ...

Whilst they say the path of true love never runs smooth, it is inevitable that the path of any business, irrespective of size, will experience conflict along the way, in a variety of forms. Be it ...

NORWICH — Screaming hysterically, a young man paces in an alley and holds a knife to his throat as a pair of Norwich Police Department officers stand a dozen feet away, trying to communicate with him ...

Have you ever watched a disagreement at work spiral out of control? It happens. Conflict is often a part of life — even in professional settings. But what you may not know is that it can actually be ...

“Conflict can and should be handled constructively; when it is, relationships benefit. Conflict avoidance is not the hallmark of a good relationship. On the contrary, it is a symptom of serious ...

Training in interpersonal communication skills and conflict resolution strategies typically involves role-playing exercises to help participants practice the behavior needed to resolve problems. When ...

I'm going to dust off my management consulting hat for this one - please bear with me. Yesterday, Stuart Lauchlan parsed a Forrester Consulting report commissioned by Hybris/Accenture on the ...

Eileen F. Babbitt is Professor of International Conflict Management Practice and Director of the International Negotiation and Conflict Resolution Program at the Fletcher School of Law and Diplomacy ...

Forbes contributors publish independent expert analyses and insights. I explore personal branding and storytelling in the digital age. No matter what type of environment you work in, you’re likely to ...