With a simple download of the Cox app to your smart device, you’ll gain access to the tools you need to manage your Cox services and account effortlessly. (Cox Communications photo) For consumers, ...

Cox has been making it extremely difficult or impossible for some customers to stick with their current Internet speeds despite promising that it won't force users onto plans with slower uploads. As ...

Good customer service is good business, and this is especially true of the dynamic and competitive telecommunications industry where customer service can be the key differentiator in setting companies ...

For years, cable companies have been doing everything they can to steal chunks of the $60 billion of yearly revenue generated by telephone companies on voice plans for U.S. consumers. Atlanta-based ...

Rapidly shifting media consumption and established antitrust precedent should put the proposed merger on the fast track to ...

Jeff Werner is a software engineer and has been writing this column since 2007. Question: I am a Cox cable customer and thinking of going with rival cable competitor because of the high cost of ...

OMAHA, Neb. (WOWT) - When these neighbors near 25th and Chandler in Bellevue talk about freezing, it’s not the weather -- but their cable and Internet service. “What happens is when the Internet goes ...

Cox Communications' customers in the New Orleans metro area are no strangers to annoying service outages, but two weeks after Hurricane Ida rolled through, some of those still without cable television ...