One way to engage customers, ensure customer satisfaction and get results is to build a customer community. Organizations often focus on getting new leads, because that’s where they think the money is ...

If you are like every other leader on the planet, you probably needed to implement some form of business continuity plan during these uncertain times. Regardless of the nature of your organization, ...

Gainsight CC reflects a new reality: digital engagement spans every segment, experiences must be unified, and AI delivers the most value when combined with human knowledge. Gainsight is building a ...

The last few years we've seen customer service evolve as social business continues its advance into mainstream business. Online customer communities have changed the days of a customer calling a 1-800 ...

Blake Van Putten, founder of CISE, a fashion house with a mission to create stronger threads for a stronger community. The holiday season can really help brands generate some of their best earnings ...

Members of Fast Company Executive Board share their expert insights. [Image: Courtesy of the individual members.] The Fast Company Executive Board is a private, fee-based network of influential ...

NEW YORK--(BUSINESS WIRE)--Citi today unveiled a groundbreaking beta-testing community, called Canvas Designed by Citi℠, that enables customers to co-create products and digital capabilities that ...

As one of this year’s 31 winners, CBE Customer Solutions is featured in the Outsourcing Impact Review 2025 Report , launched globally on October 17, 2025. This annual publication recognizes the most ...

William Callif provided a great perspective in NH Business Review on why New Hampshire community banks are doing well. It truly does come down to the mutuality of local communities with their local ...

CenterPoint Energy will begin hosting community meetings as a way to hear opinions from customers in Southwestern Indiana. A release from CenterPoint says beginning on November 6, they will host the ...