A customer complaint is a good opportunity to get an accurate snapshot of customer perception, and it tells a lot about a small business's performance. "Entrepreneur" magazine's website says that it ...

If a tree falls in a forest and no one hears it, does it really make a sound? If a consumer complaint about cell phones is closed but no one has even read it, will any company care? The question is ...

Most business owners dread customer complaints. But what if every angry email could make you money? What if your refund requests held the key to your next successful product? What if negative reviews ...

The Department of Trade and Industry (DTI) plans to overhaul the framework for the handling of investigations, complaints and formal charges to provide a “simplified and uniform procedure for a more ...