Data and customer intimacy—how does the gathering of numbers, actions, and trends relate to successful customer relationships? Here’s how: One cannot happen without the other. The right data used ...

"It’s all about the customer." This famous Jeff Bezos quote still holds true today and perhaps nowhere more than in financial services. In an era dominated by digital transformation, personalization ...

This content has been created by the Finextra editorial team with inputs from subject matter experts at the funding sponsor. Join FinextraTV at the Temenos Community Forum 2024 as William Moroney, ...

With AI agents leading customer interactions, new Amdocs global research shows CSPs must embed trust, transparency, and distinct personalities into every AI-led experience to drive the next generation ...

It was almost thirty years ago that Michael Treacy and Fred Wiersema, co-authors of The Value Disciplines of Market Leaders, introduced one of the great strategy frameworks of all time. They argued ...

The idea of “customer intimacy” is not a new one. In fact, it headlined a Harvard Business Review article back in 1993. Yet this term is now seeing resurgence across the blogosphere. So, what exactly ...

What is more important to company success, a strong external focus on customer experiences or an internal focus on effective and efficient operations? Brad Power is a consultant who helps ...