Customer satisfaction isn't about highly structured processes and programs but creating a culture of service.

Revise the different factors that influence customer satisfaction for National 5 Business Management.

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go.

Introducing multilingual customer support has the potential to enhance customer satisfaction, as well as improve service quality, facilitate business operations and increase market reach.

A new study shows a decline in customer satisfaction with airlines and other travel firms, according to the American Customer Satisfaction Index. The decreased satisfaction comes amid a drop in ...

Leaders who use customer satisfaction scores as a key performance indicator for how customers assess service are completely misguided in how to measure customers affinity for their experience.

Customer satisfaction in the U.S. hasn’t hit rock bottom, but it’s darn near, according to the latest American Consumer Satisfaction Index (ACSI). Since 2018 – before the pandemic, mind you ...

Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and online travel agencies.

Again, a correlation can be seen between payment methods and customer satisfaction during the contract procedure. Among buyers who used a lease from the dealer/subscription satisfaction averages 754, ...

A new report from the American Customer Satisfaction Index offered some insight on how fast-food and full-service brands stacked up in terms of customer satisfaction.

According to JD Power’s 2025 North American Airline Satisfaction Study, overall passenger satisfaction is up six points from 2024 — and three airlines reigned supreme.