Thoughts of poor customer service probably ring a bell in your own mind, and these opinions are hard to change — but there is hope. Customer service is changing rapidly to meet consumer behavior, ...

Take a look at our list of the best support ticketing software available to manage and solve problems that arise within an organization.

To raise the bar in customer service, the best help desk software like MIRAT is all you need, and that is the MIRAT helpdesk ticketing system .

Tangible real-world time and cost savings thanks to agentic AI for the enterprise One of Axis’ most transformative use cases for Xpander’s technology involves customer support ticket management.

“We use Kayako eSupport as our customer support ticketing system at Envato. We’re actually using an older version of eSupport which has been superseded by their latest release (which is ...

SLA is a documented agreement between the customer and the service. It defines both the level of service and the services needed. OTRS OTRS is the shortened form of the Open Source Ticket Request ...