At some point, almost everyone will have to work with a difficult person. Maybe it’s someone who isn’t meeting their deadlines, isn’t living up to their responsibilities, or has an abrasive ...

These six books can help ease tensions. By Louisa Kamps Earlier in my career, I worked for a hot-tempered woman who, according to an office rumor, had thrown a shoe at one of my predecessors. Rattled ...

This article follows the Direct Message methodology, designed to cut through the noise and reveal the deeper truths behind the stories we live. When I began studying how workplace culture impacts ...

Offering calm, disengaged responses might quell conflict in some situations, but it’s not a long-term strategy, experts say. Claudio Abilio had hoped to move on after ending a relationship she ...

From setting boundaries to walking away with grace, here’s how to manage difficult people without losing your composure — or your dignity.