Medicare Advantage customer service supports a less healthy, higher-need population, indicating that it should be designed and staffed to effectively serve complex, high-need patients. Objectives: To ...

Excellent customer service is the single most important element to turn prospective patients into actual patients. Practices are wise to do as much as possible to ensure that visitors have positive ...

Today’s push for superior customer service is being underscored by the financial incentives/disincentives embedded in Medicare payment methodology. Strategists also point to the long-term reality of ...

Practices with five-star customer service have a great advantage, as they can differentiate themselves from all others. This makes it easier to attract new patients, acquire excellent reviews, ...