I grew up with a brother who loved video games. Through him, I was exposed to the world of Duck Hunt, Capcom vs SNK, and the Legend of Zelda. I used to play Sims on my home computer, sucking up all ...

Gamification has become widespread in the business world as companies recognize that the fun, competition and positive reinforcement of games can motivate employees to achieve their highest potential.

Working at a call center is probably one of the least coveted, least cherished jobs on the market today. The work can be tedious, repetitive, and high-volume. Reps field anywhere from 50 calls per day ...

It’s no secret that contact center agents can have thankless jobs. They spend their days dealing with other people’s problems, and satisfying customer demands is constantly becoming more difficult.

Managing a changing workforce and navigating the turbulent job market are persistent challenges for call center operators. To thrive, many are looking for new tech tools that will lower costs and ...

Savvy executives across all industries realize the strategic value of the contact center and back-office environments as dominant players in generating revenue and growing, acquiring, and retaining ...