The IRS on Friday unveiled a new Taxpayer Experience Office as part of a long-term plan to improve customer service issues. The office will focus on "all aspects of taxpayer transactions," working ...

The IRS warned taxpayers Presidents Day week is historically one of the busiest periods of the filing season.

Millions of taxpayers are unable to get through to live help through the Internal Revenue Service's toll-free phone lines, even when the IRS claims its average wait times are only about three minutes, ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. WASHINGTON (AP) — Taxpayers calling the IRS ...

Ahead of Presidents Day, the Internal Revenue Service (IRS) has warned taxpayers of a surge in call center demand.

WASHINGTON (AP) — Taxpayers calling the IRS for help processing their taxes this filing season may find it harder than normal to get someone on the phone, experts say, a problem that is only expected ...