Artificial intelligence is creeping into vehicles, and according to J.D. Power’s latest study, it’s helping drive customer ...

Customers’ biggest complaints in 2025 were related to charging costs and issues with the payment process, resulting in a ...

J.D. Power is sharing the results of its 2025 U.S. Electric Vehicle Experience (EVX) Public Charging Study.  It studies EV ...

The Apple Card isn't the customer service standout it once was, with new data showing satisfaction slipping as consumers ...

J.D. Power’s 2025 study measured customer satisfaction with car insurance based on a poll of more than 48,000 car insurance customers in 11 regions. The study evaluated seven facets of customer ...

When consumers are levied a surcharge, satisfaction scores drop 39 points to 602 on a 1,000-point scale, compared to ...

Overall customer satisfaction with MA plans fell 29 points year over year, driven by declining member trust, according to J.D ...

Customer satisfaction with Medicare Advantage plans is down, according to a new survey from J.D. Power. But some financial ...

Overall satisfaction with mail order pharmacies is rising steadily, with a seven-point increase (on a 1,000-point scale) in overall customer satisfaction this year, according J.D. Power's 2025 U.S ...

The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — but some carriers fared better than others with passengers.