Jira Service Desk and ServiceNow are software platforms that started their lives as something other than a field service management (FSM) solution, but for many companies these tools work perfectly to ...

Atlassian is a development and management software company headquarterd in Sydney, Australia. Founded by Mike Cannon-Brookes and Scott Farquhar in 2002, it has nine offices in six countries and ...

The software, initially designed to help IT teams track and resolve service requests, can now be configured for use in non-tech areas such as HR and legal. Atlassian has expanded the focus of its Jira ...

SAN FRANCISCO--(BUSINESS WIRE)--Atlassian, a leading provider of collaboration software for teams, today announced the availability of JIRA Service Desk - a modern and flexible service desk experience ...

Arguably, there is a direct correlation between the quality of the IT service experience that a user receives and the sophistication of the service desk software upon which the organization relies.

Atlassian, the company behind popular products like JIRA, Confluence and HipChat, today launched a new version of JIRA Service Desk with a couple of interesting new features, as well as a new annual ...

DevOps tools should make it easier to manage and track various IT, developer and business tasks such as procurement and customers’ requests. See how the features compare between DevOps tools ...

Atlassian, the company behind software like HipChat, JIRA, Confluence, and Bitbucket, is today announcing that it’s breaking the JIRA issue and project tracking software into two separate products.

Atlassian JIRA is going through some big changes, the company announced today, splitting into three separate products. Over the past 13 years, Atlassian's JIRA has gone from a simple bug tracking tool ...

Atlassian released updates for Jira Service Desk and Jira Service Desk Data Center to fix a critical-severity security bug that can be exploited by anyone with access to a vulnerable customer portal.