Klarna AI layoffs have taken a surprising turn. The Swedish fintech giant, once praised for firing 700 employees and ...

True AI integration requires thoughtful implementation that augments human capabilities rather than simply automating for ...

It reiterated that AI is helpful, but Klarna still needs a human touch. In February 2024, Klarna said that its AI customer service agents could do work equivalent to that of 700 full-time human ...

According to a recent report by Mizuho analysts, efficiencies generated by AI could lead to an improvement of up to 7.5% in ...

Klarna is all in on AI, so much so that it made a chatbot of its CEO to take customer service calls. The AI said it handles routine queries, freeing up human workers to focus on complex issues.

Klarna CEO Sebastian Siemiatkowski previously said its AI assistant was already doing the work of 700 full-time customer service agents.

These bugs in customer service bots risk driving consumers away. A survey from customer service firm Acquire Intelligence ...

Adding two big names as partners, Klarna and Palantir, is the kind of step that could help clean up Bolt’s reputation as it ...

New research and high-profile failures reveal AI in customer service often creates more work and damages trust, challenging ...

The CEO of layaway startup Klarna is claiming that AI is coming for your white-collar jobs — even though his own experiments with replacing human workers with AI were a bust. Speaking to The Times ...

Klarna CEO Sebastian Siemiatkowski previously said its AI assistant was already doing the work of 700 full-time customer service agents.