Klarna's new AI Assistant leverages OpenAI's Large Language Model to do the work of 700 full time customer service agents Newsletters Games Share a News Tip Featured ...

Fintech Giant Klarna Goes Back on AI Replacements for Customer Service Jobs. Swedish fintech company Klarna is reversing a decision to replace human workers with Artificial Intelligence (AI ...

True AI integration requires thoughtful implementation that augments human capabilities rather than simply automating for ...

Klarna AI layoffs have taken a surprising turn. The Swedish fintech giant, once praised for firing 700 employees and ...

It has integrated artificial intelligence across the company, most notably with an AI chatbot that it recently said does the equivalent work of 700 customer service agents. Klarna, which employs ...

Klarna CEO Sebastian Siemiatkowski bragged on Tuesday that his company’s new OpenAI-powered customer service chatbot was doing the work of 700 people—nearly two years after Klarna laid off ...

The Swedish fintech giant quietly launched an AI assistant around four weeks ago that has since handled 2.3 million conversations, accounting for roughly two-thirds of Klarna’s customer service ...

Klarna’s use of AI is slashing customer service costs without hurting customer satisfaction, the company said in a Q1 2025 earnings report Monday. Customer service costs per transaction have ...

Business Tech News #1 – Klarna is hiring back human help after going all-in on AI. Klarna, the Swedish fintech firm, initially replaced much of its customer service staff with AI chatbots ...

It reiterated that AI is helpful, but Klarna still needs a human touch. In February 2024, Klarna said that its AI customer service agents could do work equivalent to that of 700 full-time human ...

This new pilot programme aims to improve the “human part” of Klarna’s customer service, ... Adaptable AI for improved customer service. 23 Jun 2025. Should you consider undertaking a STEM PhD?

Klarna’s use of AI is slashing customer service costs without hurting customer satisfaction, the company said in a Q1 2025 earnings report Monday. Customer service costs per transaction have ...