Where do you contact Microsoft Support if you face problems relating to Windows, Office, or any other Microsoft software or service? This post will list some useful resource links, phone numbers, and ...

SAN FRANCISCO--(BUSINESS WIRE)--New research from NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact center and inside sales solutions, reveals that three-quarters ...

Customer service chat agents are getting a helping hand from Google LLC with Agent Assist for Chat, a new tool that provides them with continuous support while dealing with customers. Announced today, ...

TechRadar Pro created this content as part of a paid partnership with Freshworks. The content of this article is entirely independent and solely reflects the editorial opinion of TechRadar Pro. Live ...

The Live Chat Support Simulation offers candidates an accurate representation of the Live Chat Support Agent role. During the application process, candidates handle multiple real-time support requests ...

Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers current events that impact customers and employees. Of all of the customer service channels, live chat probably ...

Facebook has announced a lot of new features during this past week. Now, the company is unveiling the latest patch of updates on its efforts to build a better platform for creators and communities.

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. It's no secret that live chat software is a powerful tool for ...