A call is a call, whether it involves the PSTN or whether it is internal to an organization or external. I say this upfront because this piece is about how Microsoft defines Teams callers now and how ...

Microsoft Teams Phone now lets you easily transfer a call from desk to mobile, a move designed to make staying connected easier in a hybrid workplace. Microsoft added a raft of new Teams Phone ...

This new integration between the two solutions will empower customers with advanced call automation, cognitive services, and AI-driven insights. Anywhere365, a provider of cloud-based contact center ...

I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

Microsoft is expanding the capabilities of Teams Phone with a new extensibility preview that allows organizations to build and integrate custom call workflows using Azure Communication Services (ACS).

John Klein is a solutions architect at CDW and an industry expert in communication and collaboration platforms. He has experience in training and education in voice, video, audio visual, and headset ...

Microsoft on Friday outlined changes for organizations using Microsoft Teams for phone calls. The company is introducing a new product, called "Teams Phone with Calling Plan." It combines the ...

The Defense Information Systems Agency and Lumen Technologies (NYSE: LUMN) are collaborating to launch a cloud-based telephony infrastructure in an effort to provide Department of Defense employees ...

MS Teams is bringing an update that will please your boss. (Image: Unsplash) Microsoft is rolling out a controversial new feature in the Microsoft Teams application that will reveal your location to ...

One of the hallmarks of Boost Mobile prepaid phones in the early 2000s was their push-to-talk (PTT), or walkie-talkie, feature, which allowed you to play your voice through another Boost Mobile user's ...

The rise of virtual meetings brought video-based collaboration to the forefront, and as hybrid work becomes our new norm many of us expect the same type of makeover to phone calls. One-to-one calls ...