When it comes to measuring their customers’ satisfaction, too many companies have settled into a comfortable rut of changing their approaches to get the results they want. It’s like buying a treadmill ...

A 2016 survey of executive leadership found that 90% of CEOs believe that consumers are one of the greatest impacts on business performance and strategy. However, customer satisfaction provides an ...

New white paper explores how companies get a competitive edge when seeing themselves through customer eyes New white paper explores how companies get a competitive edge when seeing themselves through ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Customer loyalty and satisfaction are crucial components of ...

As organizations design the experience they want to offer their customers, two important questions surface that all leaders should consider: How will your unique customer experience be measured? And ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More “Your most unhappy customers are your greatest source of learning.” Bill ...

I recently had an outstanding experience at a diner—the food, atmosphere, presentation and service were terrific. I was extremely satisfied with the experience, yet I won’t return. Why? Because I ...

A new report, based on interviews with more than 8,000 U.S. internet customers, ranks providers across multiple ...

When it comes to customer satisfaction, courtesy and service, the U.S. Mint is the Neiman Marcus of government agencies. In an annual survey that measures how well the federal government serves the ...