The Microsoft logo is seen at their offices in Bucharest March 20, 2013. REUTERS/Bogdan Cristel (Reuters) - Microsoft Corp said it would buy cloud-based software maker Parature Inc, which helps ...

As Facebook increasingly becomes a channel for brands to interact with consumers, it makes sense for companies to tap into the social network to manage customer support. Salesforce’s Service Cloud, ...

A customer service applications vendor that got early traction in the oft-overlooked interactive gaming space is making a name for itself among CRM cognoscenti. That vendor is Parature, and if you ...

(Reuters) - Microsoft Corp said it would buy cloud-based software maker Parature Inc, which helps businesses manage help desks and provide other customer support services. Parature's software helps ...

Add Yahoo as a preferred source to see more of our stories on Google. The Microsoft logo is seen at their offices in Bucharest March 20, 2013. REUTERS/Bogdan Cristel (Reuters) - Microsoft Corp said it ...

The Microsoft logo is seen on the wall of the company's branch in Prague March 17, 2013. REUTERS/David W Cerny/Files (Reuters) - Microsoft Corp (NSQ:MSFT) said it would buy cloud-based software maker ...