Customers say Sears Home Services drags out repair requests, cancels appointments last-minute

When a much-needed appliance breaks in your home, you may count on a warranty service to step in and make things right.But some frustrated customers say that's not what's happening with Sears Home ...
Yahoo

Woman says she went through months of frustration trying to get Sears to fulfill warranty

Sears customers reached out to Channel 2 consumer investigator Justin Gray after months of frustration trying to get appliances replaced under their Sears Home Warranties. Amanda Pirkle has been ...
Yahoo

Sears warranty customers complain of no-show deliveries

People turned to Channel 2 Action News for help with their Sears Home Warranties, and the company promised to replace appliances for two customers who had spent months getting nowhere after Channel 2 ...
Lehigh Valley Live

They bought Sears’ $700 warranty plan. Their fridge still sat broken for a month.

The temperature hit 83 degrees on June 11. And the temperature was rising inside Barbara Scull’s refrigerator. It died. At least the Kenmore appliance, which she purchased from Sears in 2016, was ...
NJ.com

Sears warranty should replace broken washing machine. But, of course, it wasn’t that simple.

When Carole and Fred DeMartino bought their Hackettstown home 19 years ago, they got new appliances from Sears. The refrigerator, washer and dryer were installed by the company and covered under a ...