PHILADELPHIA (WPVI) -- If you're having trouble getting an appliance repaired, you're not alone. After receiving dozens of consumer complaints over the years, the Action News Troubleshooters took a ...

When a much-needed appliance breaks in your home, you may count on a warranty service to step in and make things right.But some frustrated customers say that's not what's happening with Sears Home ...

When John Bartolotta’s dishwasher breaks down, he asks Sears for help in fixing it. Then he decides to buy a new dishwasher instead. Can he get his prepaid repair fee refunded? Q: I recently contacted ...

The COVID-19 pandemic continues to impact repairs when it comes to broken appliances, as delays in getting parts and even new orders are causing big frustrations for homeowners. "I was at the point I ...

When Vivian Glassman’s refrigerator stops working, a Sears technician refuses to service the appliance. The reason? It’s not in the kitchen. Does she still have to pay $75 for the service call?

RENO, Nev.--(BUSINESS WIRE)--Sears Hometown and Outlet Stores, Inc. (NASDAQ: SHOS) opened its newest Sears Outlet Repair and Distribution Center (ORDC) on Monday at 400 E. Parr Blvd. in Reno. Through ...

Lawyer Joseph Williams of Baltimore County, Md., is unhappy with Sears. It's an issue of punctuality. Williams sued the company when a repairman failed to show up to fix his dryer at the time Sears ...