Amazon Web Services experienced a 13-hour interruption to one system used by its customers in mid-December after engineers ...

As AI becomes more integrated into everyday business, service businesses win by using technology to support human connection, not replace it.

A recent Amazon Web Services (AWS) outage that lasted 13 hours was reportedly caused by one of its own AI tools, according to reporting by Financial Times. This happened in December after engineers ...

Why AI pioneer Klarna is hiring its users to serve customers and other insights from CEO Sebastian Siemiatkowski ...

"AI has a role to play in automating back-office tasks and improving efficiency," said Jane Blanchard, head of brand and marketing for ServiceForge. "But when a customer is calling because their heat ...

Feb 20 (Reuters) - Amazon's cloud unit AWS had suffered an outage impacting a cost-management feature in December, a ...

The AI investment climate has transformed. Venture capital now flows to companies with proven value, not promises. Two ...

CIVIL service pen-pushers are being brutally dumped and replaced by AI within DAYS of being offered jobs, The Sun can reveal. A savage Whitehall cull has seen new recruits told they are no longer ...

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. The pace of technological innovation has significantly raised ...