Amazon Web Services experienced a 13-hour interruption to one system used by its customers in mid-December after engineers ...
As AI becomes more integrated into everyday business, service businesses win by using technology to support human connection, not replace it.
Partnership introduces a white-labeled AI agents platform enabling agencies to deploy advanced, workflow-driven ...
Why AI pioneer Klarna is hiring its users to serve customers and other insights from CEO Sebastian Siemiatkowski ...
OneFii deploys customized AI-native enterprise systems for businesses, enabling 24/7 autonomous operations, scalable ...
"AI has a role to play in automating back-office tasks and improving efficiency," said Jane Blanchard, head of brand and marketing for ServiceForge. "But when a customer is calling because their heat ...
New compliance-first platform streamlines dental operations and patient engagement, unlocking growth and efficiency for ...
The CEO introduced Rimini Agentic UX solutions powered by ServiceNow, stating, "These solutions are already in production and ...
The AI investment climate has transformed. Venture capital now flows to companies with proven value, not promises. Two ...
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