Shopify is planning a reorg of its Support division, sparking concerns about potential job cuts. Support director David Kohl said in a post that the company had seen success in its AI experiments. The ...
Shopify is developing a customer support offering for its enterprise-level merchants, according to an internal video that was viewed by Insider. "We're seeing much more of them coming onto the ...
Shopify has hired dozens of outsourced customer-service representatives in recent months. These contractors help merchants troubleshoot issues on their online stores. The outsourcing came after ...
Shopify (NasdaqGS:SHOP) has updated its partner program with new restrictions on using merchant and customer data for AI training without written permission. The company is rolling out new billing ...
Shopify launched a beta version of an AI-powered assistant for its help center, the webpage where merchants can go to get answers to questions about running their business. The tool appears to handle ...
Canadian commerce tech company Shopify unleashed a slew of features and updates for its merchants on Wednesday, in a blitz of platform enhancements it is calling Shopify Editions. The debut of the ...
Shopify’s (NYSE:SHOP) support division has reportedly undergone another round of layoffs as the e-commerce platform is said to have reduced its staff by at least another 12 employees, according to ...
Shopify Plus merchants can access the Launchpad management platform from their Shopify Admin page and automate potentially complex commerce events such as changing product pricing at the predetermined ...
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