Utilita, a supplier of prepayment of electricity in the UK, has signed a contract with Itron for a full suite of services in support of its customers using key prepayment electricity meters. The deal ...

Octopus energy to pay £1.5m in compensation for bill errors – are you eligible? Ofgem found more than 34,000 prepayment meter customers between 2014 and October 2023 did not receive final bills ...

This fuel poverty charity can offer up to £1,700 for eligible prepayment customers who are behind on payments with their energy supplier.

Thousands of UK households are set to receive compensation from their energy suppliers following a major regulatory investigation into industry practices. The probe uncovered serious failings in ...

The gas and electricity supplier will be paying the hefty sum after regulator Ofgem found more than 34,000 prepayment meter customers did not receive their final bills within the necessary timeframe.

The energy regulator has warned suppliers over their conduct as a temporary ban on the forced installation of prepayment meters ends. Ofgem said on Monday that it was allowing EDF, Octopus and ...

Energy supplier Ovo has halted forced prepayment meter (PPM) installations over Christmas to help customers through the cost-of-living crisis. The move will mean customers who have fallen into debt on ...