For many businesses, decisions are left up to managers and executives while individual contributors focus on their day-to-day work. However, 86 percent of businesses feel that they perform better when ...

Have a problem to solve or a decision to make? If so, there are several tried-and-true methods to turn to. As customer experience professionals, the work you do to identify improvement opportunities ...

Only 20% of organizations say they excel at making decisions, according to a study by McKinsey. But every single company needs to make decisions—there’s no way around it. As organizations amass more ...

Most companies are reasonably good at recording outputs: the signed contract, the final deck, the won RFP. But they’re ...

Computational tools—which harness the power of computation to streamline decision making—were once considered “nice to have.” Now they are integral to the design process. So why should clients care?

Recently, I polled many of the leaders of the Naturalistic Decision Making (NDM) community about the tools and methods that they’ve developed and have used. By “tool” I meant something that could be ...

The AI-powered arbitration platform was co-founded by Husch Blackwell partner Brian Potts, Harvard Law School student Kimo Gandall, computer scientist Kenny McLaren. On February 3, the founders of a ...