More to every story: Spokane woman says alleged DOL security flaw led to years of identity theft issues

A Washington woman accuses the Department of Licensing of a security flaw that led to years of identity theft issues. A tort claim has been filed against the DOL.

Claim: Washington DOL left 'back door' security flaw open for years that let identity thieves change addresses, order licenses in bulk to one location

The claim alleges DOL knew of a security flaw for years, didn’t fix it, and didn’t notify people as required by law.

‘Backdoor’ in DOL system potentially exposed everyone’s personal information, attorney claims

Ard says many of his clients, and likely many Washingtonians, didn’t know their identity was compromised until something ...
MyNorthwest

‘Pretty egregious conduct’: Attorney says WA DOL knew about massive data breach for 6 years, downplayed severity

Attorney reveals that the DOL knew about a massive data breach for six years, affecting Washington driver's license holders.
Spokane Public Radio

Couple asks WA DOL for Spanish speaker and gets a recording in accented English instead

Last summer, Maya Edwards and her husband called the Washington State Department of Licensing hoping to speak with someone in Spanish. They got someone speaking English with a Spanish accent instead.

Callers to Washington state hotline press 2 for Spanish and get accented AI English instead

Callers to Washington state’s driver’s license agency who select automated service in Spanish have instead been hearing an AI voice speaking English with a strong Spanish accent.

WA DOL data breach claims raise fears of identity theft

The Washington State Department of Licensing is disputing claims that its system left personal information exposed for more than 6 years. One woman is sharing her story of identity theft, who says ...
KREM

Washington state agency under fire for sharing drivers' data with ICE

SEATTLE — The Washington State Department of Licensing (DOL) is facing scrutiny after a KING 5 investigation revealed it has been sharing private driver's license information with federal immigration ...
107.3 KFFM

WA Licensing Phone Line Busted Using Fake Spanglish Accent, ‘Your Estimated Wait Time Is Less Than TRES Minutes’

Your estimated wait time is less than TRES minutes.' Listen to WA State DOL's hilarious fail in Spanglish on the customer service line.

Washington State Residents Pressed 2 for Spanish. The Bot Spoke Spanish-Accented English Instead

It looks like a user error with the Amazon Polly text-to-speech system is to blame.

WA DOL caller’s TikTok gets 2.1M views, like a ‘Parks and Rec’ scene, she said

A Kitsap County woman posted a viral video of herself to TikTok contacting the department’s self-service menu.