Despite early glitches, the chains are eager to identify how AI can help smooth operations - but it's not always a one-size-fits-all affair.

Last year McDonald's withdrew AI from its own drive-throughs as the tech misinterpreted customer orders - resulting in one person getting bacon added to their ice cream in error, and another having ...

A quick scan suggests these efforts are going about as well as the Taco Bell experiment. McDonald’s reportedly ditched some ...

One arena where AI seems to really be struggling, though, is at the drive-thru -- and Taco Bell is the latest to experience AI mishaps at the order box. After taking 2 million orders with AI, Taco ...

The perfect example of this is what happened when Taco Bell tried replacing humans with AI as order takers for its drive-through. It turns out, ordering tacos at 1 a.m. is more complicated than you ...

Customers have taken to social media over the past year to complain about or mock the AI ordering system, even placing ridiculous orders.

That exchange, and dozens like it, highlight why Taco Bell is considering backing away from its experiment with AI at the drive-thru window. Dane Mathews, the company’s Chief Digital and Technology ...

Taco Bell hits the brakes on its AI drive-thru pilot, citing tech that's not quite ready for primetime. The move reveals the challenges of automation ...

Taco Bell has run into some growing pains as it has attempted to deploy AI in its drive-through experience, forcing the company to rethink its strategy.

McDonald’s previous attempts at AI integration have seen mixed results. Last summer, the company scrapped a separate drive-thru voice-ordering initiative after telling franchisees the technology ...

Vox AI, an Amsterdam-based startup, has raised $8.7 million in seed funding to advance its autonomous voice platform for ...