This is the shocking story of Celebrity Cruises and a denied boarding incident — a mistake a couple says cost them nearly $16 ...

Did a United Airlines agent allow a passenger to board a flight to Mexico without scanning his boarding pass? Or was he a no-show?

While boarding a recent United Airlines flight to Mexico, Fred Glatz accidentally handed over his wife’s boarding pass. He says the agent pointed out the mistake but waved him onto the plane without ...

While boarding a recent United Airlines flight to Mexico, Fred Glatz accidentally handed over his wife’s boarding pass. He says the agent pointed out the mistake but waved him onto the plane without ...

If an airline misplaces your luggage and cannot find it within a reasonable time, the carrier must pay for your loss. If you accept the compensation, that ends the airline’s liability to you, and your ...

On Black Friday, Shane McCormick called Costco Travel to book four cabins on a Royal Caribbean cruise to Alaska. At least that’s what he thought he was doing. In reality, he dialed the wrong number, ...

Heather Steele just landed on the Do Not Rent list of her favorite car rental company — Hertz. She says she’s been a great customer of Hertz for many years, and the banishment has her flabbergasted.

On their recent Alaskan adventure, a Tennessee couple spent $1,850 on an engraved fossilized mammoth tusk to commemorate the trip. But by the time United Parcel Service delivered the delicate artwork ...

What if you sent $500 to the wrong person by mistake using Zelle — and that stranger refused to give back your money? That’s the shocking situation in which Rossin Asilo recently found herself. Using ...

Kesha Green* made what is arguably the most dire mistake a passenger can make on a cruise ship. Just hours after boarding Carnival Conquest in Miami, she found herself unexpectedly brawling with two ...

Could you be accused of causing costly damage to your next rental car even if you didn’t do it? Several hours after returning his Budget rental car Derek Melber found out the answer to that question.

Hundreds of Carnival Cruise Line passengers were disappointed recently when their ship completely missed Greenland, the main attraction. But that disappointment turned to rage when a quasi-travel ...