In this article, Oleksandr Artiukh, SDET Team Lead at RingCentral Bulgaria, shares how he brought new life to an outdated bug backlog using nothing but communication and initiative. Through practical ...

As a manager of a small business, your resources are limited. You can’t justify hiring a whole sales team and often are doing a large chunk of your company’s sales—if not all of them—on your own.

It’s no secret that call centers are concerned with metrics and performance. Reps have to be fast at not only picking up the phone and responding to customers, but also solving those issues—sometimes, ...

“Startup” is often treated as a catch-all buzzword among businesses. But despite popular belief, the term isn’t just reserved for scrappy tech companies in Silicon Valley. So, what constitutes a ...

Call centres play a big part in the UK’s economy. There are around 926 businesses in the sector, employing close to 1.3 million workers. That’s around 4% of the entire workforce. Call centre staff ...

It’s a good time to be in the market for a new customer contact center for your business; never before have there been so many platforms to choose from. But how do you know which one is the best fit ...

Every business on earth depends on the flow and application of specialized knowledge. Whether it’s your own hard-earned knowledge of how to run a business, your product team’s skills at creating ...

As a call centre representative or manager, chances are you probably receive an angry phone call at least once a day. It could be an irate caller complaining about a bill. Or even an angry caller ...

In the ever-changing world of work, some things remain constant. The need for close collaboration with our colleagues is one of these. Wherever we’re working from, it’s always important to stay in ...

We’ve all been there: you’re on an island vacation, or maybe a long weekend by the lake. As the final night of work-free bliss arrives, so does the familiar pit in your stomach. How many new emails ...

RingCentral App Access your calls, messages, and meetings. RingCentral Events Access your account and plan your next event. Admin Portal Access your RingCentral App account settings.

If you’re going on vacation or closing your business for a holiday, you can set up special call rules with RingCentral. Call rules can dictate anything from forwarding calls to another extension, ...