Earnings results often indicate what direction a company will take in the months ahead. With Q2 behind us, let’s have a look ...

Simpler tasks can be automated using a tool called Action Builder. It can perform repetitive chores such as syncing support ...

UiPath stock rises 7.70% in pre-market trading on Thursday, reaching $16.79. CEO sells 736,399 shares in Oct. for ...

TalkTalk chief operating officer Neil Smith describes its journey out of CX stack complexity towards more empowered contact centre agents.

For Meyer, it’s all about the fact that agentic automaton and orchestration has reached enterprise grade. But this is in an ...