Anjali Dutta unpacks CX in the AI age—on empathy, ethics, agentic AI, tool overload, and why empowered employees and real ...

I've noticed that successful companies today treat every employee as a contributor to sales, because every interaction shapes ...

A good experience of onboarding may influence the attitude of a new employee to the working environment at least several ...

Thriving after 45 is possible when brain health is prioritized. Science shows key cognitive skills can peak after 45, ...

Instead of rejecting a buyer’s arbitration claim outside policy guidelines, for example, Freeman prefers to explore alternatives, such as offering to inspect the vehicle, negotiate on repair costs, or ...

The rapid advancement of AI is redefining job roles and making adaptability more critical than ever. Robert E. Siegel, a ...

Even when performance and empathy conflict, an empathetic environment will always outperform one that’s only ...

Innovation starts with understanding your customer. This simple framework helps uncover real problems and engineer meaningful ...

Download our free guide to becoming a commercial B2B marketer. Learn the skills, strategies, and competencies you need to ...

Business development reps (BDRs): Outreach, Apollo, Drift, etc., can leverage AI to handle prospecting, lead scoring, and initial outreach, answer common questions, and set up meetings at a scale ...

Conflicting language across functions leads to confusion and erodes customer trust. Leadership drives ... a marketing ad through every support call or quarterly business review (QBR). Good example: ...