When a crisis hits a business, there’s no time for guesswork—those first hours and days set the tone for the future, and this ...

Even when performance and empathy conflict, an empathetic environment will always outperform one that’s only ...

Innovation starts with understanding your customer. This simple framework helps uncover real problems and engineer meaningful ...

Anjali Dutta unpacks CX in the AI age—on empathy, ethics, agentic AI, tool overload, and why empowered employees and real ...

Business development reps (BDRs): Outreach, Apollo, Drift, etc., can leverage AI to handle prospecting, lead scoring, and initial outreach, answer common questions, and set up meetings at a scale ...