Learn scientifically-proven techniques that increase throughput and IVR containment while reducing errors. ICMI and Enterprise Integration Group, Inc. (EIG) have joined forces to bring you practical ...

"How can we design a system that our customers will actually use?" Providers of speech-enabled interactive voice response (IVR) systems are asked this question on a daily basis. Some of us joke that ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

To address these pain points, cloud call center platforms offer intelligent and visual IVR setup solutions. Taking Micang Cloud as an example, the process of setting up IVR voice navigation is simple ...

When it comes to automation, cost also needs to be balanced with system reliability. No matter what kind of technology is in place, it had better work properly. Effectively serving customers is ...

For the first time, researchers show that two powerful antiretroviral drugs can provide complete protection against HIV when delivered topically by a sustained release intravaginal ring (IVR) device.