Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

OpenAI is going all in on the most-hyped trend in AI right now: AI agents, or tools that go a step beyond chatbots to ...

AI is being used across most business functions, but one of its most effective use-cases appears to be in automating customer ...

ENGLISH VERSION. There’s talk of a new Swedish AI boom.Companies are being launched at a rapid pace, and Stockholm is ...

According to a recent report by Mizuho analysts, efficiencies generated by AI could lead to an improvement of up to 7.5% in ...

True AI integration requires thoughtful implementation that augments human capabilities rather than simply automating for quick savings.

Salesforce said it is reducing hiring, with 500 customer service staff to be moved into other roles, an adjustment expected to save $50 million.

Mixus’s collaborative model changes the economics of scaling AI. Mixus predicts that by 2030, agent deployment may grow 1000x and each human overseer will become 50x more efficient as AI agents become ...

As generative artificial intelligence tools continue to proliferate, pushback against the technology and its negative impacts ...

AI implementation in Bengaluru hospital reduces manual work, reshapes workforce, and raises concerns about job displacement and upskilling.

The British telecom giants earlier said it planned to cut up to 55,000 jobs by 2030. The company has turned to AI to reinvent its customer service operations.

Klarna CEO Sebastian Siemiatkowski previously said its AI assistant was already doing the work of 700 full-time customer service agents.