The day after Sears announced three new small-format stores would open in May, the company made a move to reclaim full ownership of part of the company it spun off in 2012. Illinois-based Sears ...

Q: I prepaid Sears for a washer installation recently. Despite following up with multiple emails and a phone call, Sears has not installed the appliance. I’ve asked for a refund, but Sears has not ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min An empty big-box store near ...

Sears accepts payment for installation but leaves the washer job unfinished. The company ignores refund requests, showing how communication quickly collapses. Escalate your complaint with proven steps ...

Recognized as a top appliance brand for 100 years, Kenmore brings a new level of performance with appliances that deliver time savings, convenience and great results. From quickly cooling drinks to ...

I’ve asked for a refund, but Sears has not responded. I worry that my consumer rights are being ignored, and I feel misled by a company I once trusted. I have documented every correspondence and ...