In recent years, what sets companies apart isn't just price or product quality—it's customer experience. Without an effective one, companies everywhere stand to alienate their key customer bases and ...

Internet access is increasingly seen as an essential service. The United Nations now considers it a human right, and many countries’ top regulators, high courts, and even constitutions similarly ...

The spinoff has investors taking a fresh look at the sector, now split between old-school telecom and the AI-heavy giants ...

Paris, March 3, 2025 – The first edition of the Capgemini Research Institute’s new annual study ‘The B2B pulse: Top six expectations of telecoms’ business customers’, published today, reveals a ...

One of the latest initiatives focuses on enabling AI agents to interact more effectively with telecom data and operational ...