A City Council bill would ban MSG and other businesses from engaging in biometric surveillance of their customers.

Software developers are starting to combine the two most successful uses of large language models: coding and customer support.Specifically, they’re using AI to automate the process of turning ...

More than 100 new laws are going into effect on July 1, 2026, in Florida. From preventing sex offenders from living within ...

Spread the love“`html Managing customer relationships is crucial for successful businesses, and a well-organized database is a cornerstone of this process. However, as companies grow and interact with ...

Australian Unity, one of the nation’s oldest firms, is suffering a significant blowout in a key technology project, forcing sweeping job cuts. But its relatively new chief executive, Kelly Bayer ...

Grow your sales with 2025’s best AI lead generation software. Compare top tools, automation features, and ideal use cases.

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...

For U.S. government organizations and their supporting companies, Oracle Cloud Infrastructure (OCI) is expanding its list of authorized services. With new DISA IL5 and FedRAMP High approvals, Oracle U ...

Utrecht-based Eurail BV has acknowledged that customer information has been involved in a cybersecurity incident. According to an official statement, an unauthorized person gained access to the ...

51% of U.S. small businesses have now adopted AI for customer service, but 83% would still prefer speaking to a real person rather than an AI. Businesses risk losing trust, sales and customer loyalty ...