New CEO. Fresh brand identity. While NiCE redefines itself around Agentic AI, what bets are the contact center industry ...

Martech complexity is not a technology problem; it’s a planning problem. To solve it, marketing leaders must replace ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

NiCE integrates CXone Mpower with Snowflake AI Data Cloud to enable secure data sharing and automation capabilities for enterprise customers.

Supermetrics, the leading Marketing Intelligence Platform, announced today the acquisition of Relay42, a leading, real-time Customer Data Platform (CDP). The acquisition positions Supermetrics' as the ...

Expanded collaboration brings together CXone Mpower, Amazon Q index, Amazon SageMaker, and Amazon Bedrock to accelerate intelligent automation across every role and workflow in the enterprise HOBOKEN, ...

Infosys Aster™marketing suite and Adobe launch joint offering to enable global brands and marketers to unify customer experience at scale, personalize content to catalyze growth and streamline ...

With the launch of its MCP Server, Algolia provides AI agents with secure, real-time access to business context SAN FRANCISCO--(BUSINESS WIRE)--Algolia, the AI-native search and discovery platform ...

Recognized for innovation and inclusion, Mosaicx debuts next-generation Engage platform and earns Best Workplace for Gender Equity Award OMAHA, Neb., June 18, 2025 (GLOBE NEWSWIRE) -- Mosaicx, a ...

Fresh from the Symbl.ai acquisition, Merchant will lead M&A and corporate investments to deepen Invoca's leadership in revenue execution. SANTA BARBARA, Calif., June 17, 2025 /PRNewswire/ -- Invoca, ...

Start with the basics. Use AI for chatbots and repetitive CX tasks to reduce wait times and lower operational costs. Build loyalty with advanced tech. Use real-time customer data to allow AI ...

Report Finds B2B Marketing Shifting from Tactics to Tech-Enabled Strategy, as CMOs Boost Budgets to Relieve Campaign Execution Bottlenecks and Scale GrowthMALVERN, Pa.