Glean's Agent Development Lifecycle is a tool for building, launching and controlling what tasks or workflows an AI agent ...

Conversational AI is making waves and agentic AI implementations are real. Companies should experiment now, Ball says.

The company's RingCX platform customer base increased by 70% year-over-year, with most utilizing RingCentral's AI offerings.

Jack Jachner, Vice-President Cloud, North America Region, at Alcatel-Lucent Enterprise (ALE), is focused on accelerating the shift to the cloud with new subscription-based models for the voice and ...

Gina Lawson is an accomplished freelance writer and content specialist at Pingman Tools. When she isn’t helping contact centers be more productive, Gina enjoys writing about dogs, cars, and dogs in ...