Best Buy still faces customer service problems, experts say. By ABC News. January 12, 2012, 8:11 PM — -- Best Buy's much-publicized failure to fulfill many online orders in time for Christmas ...

When Best Buy realigned its work force several weeks ago, even demoting some employees from supervisory to customer service roles with commensurate pay cuts, observers couldn't help but wonder if ...

Best Buy customer database corrupted, says service rep. June 9, 2011, ... Best Buy used the Epsilon email service, and its customer email database was hacked as part of the overall breach.

West coast chain Ultimate Electronics has begun to expand east, leveraging a customer service-centric model to compete with Best Buy, Walmart, and Target.

While many companies already use automated customer service tools in some form, Best Buy is joining a limited cohort that make such explicit use of AI-assisted customer service technologies.

Best Buy didn't do either of those because the customer never received that email. According to the Law of state where the transaction was made, the customer is eligible for triple damages, or ...

2. Customer Service Agent Augmentation. Best Buy has also created AI solutions that provide advanced assistance to customer care agents. The system provides real-time conversation assessment ...

Dive Brief: Faced with selling highly commoditized items that in some categories are seeing declining sales, Best Buy is beefing up its customer service, expanding store associate training and ...

Best Buy didn't provide any further details about the outage and how many customers are affected, but the loss of service appears to coincide with the prepared shutdown of Verizon's 3G mobile network.

Best Buy is taking the plunge and incorporating AI-powered shopping tools for its customers, announcing at Google Cloud Next 24 that it’s partnered with Google Cloud and Accenture to bring users ...