Best Buy is taking the plunge and incorporating AI-powered shopping tools for its customers, announcing at Google Cloud Next 24 that it’s partnered with Google Cloud and Accenture to bring users ...

2. Customer Service Agent Augmentation. Best Buy has also created AI solutions that provide advanced assistance to customer care agents. The system provides real-time conversation assessment ...

Best Buy’s store reopening strategy gives every customer one-on-one service Macy’s says it will open all of its stores in the next six weeks Published: May 2, 2020 at 9:08 a.m. ET ...

For customer service agents, Best Buy will provide real-time AI-generated recommendations to guide conversations. The technology also analyzes past interactions to improve future guidance.

Best Buy Company Inc. BBY emphasizes improving the customer experience across all touchpoints. This includes investments in improving the online shopping experience, in-store technology ...

Best Buy Company Inc.’s BBY operational efficiency, strategic growth investments and customer-centric initiatives have positioned it well in a challenging market. The company's financial ...

While many companies already use automated customer service tools in some form, Best Buy is joining a limited cohort that make such explicit use of AI-assisted customer service technologies.